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MG-SOFT User Support team will answer all questions regarding MG-SOFT
products in a timely manner. However, note that we answer
questions received from registered owners of our products first.
You can contact the MG-SOFT User Support team by:
| E-mail |
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support@mg-soft.si |
| Fax |
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+386 2 2506566 |
| Telephone |
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+386 2 2506565 |
| Postal mail |
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MG-SOFT Corporation, Strma ulica 8, 2000 Maribor, Slovenia |
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How to submit a support request or to report a problem
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Before reporting the problem please make sure that you are using the
latest version of the software as available from MG-SOFT's download page. Report the problem only in case
when you can reproduce it by using the latest version of the software.
In order to receive a prompt and accurate response from the support team,
provide the following information when reporting a problem:
- For which software title are you reporting the problem?
- Are you using the licensed or evaluation version of the software?
If licensed, attach the SERIAL.TXT file that you received with the
license.key when you licensed the software.
- Exactly which version of the software are you using?
On Windows operating systems please report both, the version
displayed in the software's About window as well as the
version obtained by right-clicking the EXE, OCX or DLL file
in the Windows Explorer and by selecting the Properties item
from the pop-up menu. In the FileProperties dialog select the
Version tab.
If you use Linux operating system, please report the version
displayed in the software's About window and the name of the
software distribution tarball from which you installed the
software.
- Which operating system are you using (Windows 95, Windows 98,
Windows ME, Windows NT, Windows 2000, Windows XP, Windows 2003
Server, Windows Vista, Windows Server 2008)?
Also, let us know which service pack is installed?
If you use Linux operating system, please let us know exactly
which Linux distribution are you using (RedHat, Mandrake,
SuSE, ...) and what is the version of the kernel.
- If using Windows NT, Windows 2000, Windows XP or Windows Server 2003,
Windows Vista or Windows Server 2008, do you have
Administrator privileges? Did you install the software as Administrator?
If you use Linux operating system, do you have the root
privileges? Did you install the software as root?
- Do you have any other SNMP or network management software installed
on that computer? Or any other software that may interfere with
MG-SOFT's software. If yes, which?
- Can you reproduce the problem on another computer? What operating system
is running on that computer?
- Describe the exact step-by-step procedure to reproduce the problem.
- When reporting problems related to MIB Compiler (i.e., when you are
unable to compile a MIB file), zip the MIB file and all MIBs that
are imported by the MIB and e-mail the zip file along with your
support application.
- Do you have a firewall running on your PC or widely on your network,
that is blocking certain TCP and UDP ports, which could prevent
normal operation of MG-SOFT's software products?
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